The Camden Mosaic Team at Kentish Town Health Centre has improved access to clinical space using Quality Improvement (QI) methodology. This project has improved access to services and led to a reduction in the number of complaints. It has also contributed to increased staff morale and patient satisfaction.
Darren Turze, Camden Mosaic Service Manager, said “We were receiving almost daily complaints about our room booking system and room availability, so we decided that it would be a helpful idea to use QI methodology to try and resolve the problem.”
To solve the problem, a team member from each discipline working in the service was assembled to gather ideas from staff across the service. A vote was then carried out that decided which ideas would be the most effective in improving Camden Mosaic’s room booking system.
The winning ideas were to test changes on making the room booking calendar visible to every member of staff, and ensuring staff were aware of the room booking system procedure.
The team agreed to work towards 95% of staff being able to book an appropriate clinical room at Kentish Town Health Centre and they have achieved and sustained their aim
Using simple QI methodology the team was able to track whether staff members could book a room successfully. The data has shown the project to be a success.
Darren Turze, said “The decisions we took have made a huge impact, every service should have a QI project”. This is a great example where a simple change can have a big impact.
View the QI Camden MOSAIC film on this link here