The Trust is committed to ensuring service user and carer engagement is embedded in QI.
We have been working with service users and carers to develop a toolkit to support staff to recruit and optimise service user and carer involvement in our improvement work.
Feedback from staff, service users and carers was that a practical simple toolkit would be helpful.
Together we developed a Practical Guide for Service User and Carer involvement.
This toolkit covers topics such as:
- How to pay service users and carers
- How to recruit service users and carers
- How to run effective and inclusive meetings
- How to induct service users and carers into a QI project meeting
Amongst other useful tips ...
For further information, advice or support on involving service users and carers in your QI project, please email involvement.cnwl@nhs.net or phone 020 3317 3735.
Resources
- Patient involvement poster - get involved with service improvement
- Patient involvement poster - get involved in a QI project