Service User and Carer Involvement

The Trust is committed to ensuring service user and carer engagement is embedded in QI.

We have been working with service users and carers to develop a toolkit to support staff to recruit and optimise service user and carer involvement in our improvement work.

Feedback from staff, service users and carers was that a practical simple toolkit would be helpful. 

Together we developed a Practical Guide for Service User and Carer involvement.

This toolkit covers topics such as:

• How to pay service users and carers
• How to recruit service users and carers
• How to run effective and inclusive meetings
• How to induct service users and carers into a QI project meeting

Amongst other useful tips ...

For further information, advice or support on involving service users and carers in your QI project, please email involvement.cnwl@nhs.net or phone 020 3317 3735.

Resources

• Patient involvement poster - get involved with service improvement
• Patient involvement poster - get involved in a QI project